Privacy Policy

1. Scope

This Privacy Policy explains how MediBora collects, uses, stores, protects and shares personal information when you use our services, communicate with us, participate in a pilot or programme, complete a form or otherwise interact with MediBora.

2. Information We Collect

• Identity and contact information such as name, telephone number, email address, age and general demographic information.
• Maternal and health information provided for the purpose of monitoring, care coordination, risk assessment or other services. This may include pregnancy related information, symptoms, vital signs, medical history and information entered by you or an authorised healthcare professional.
• Device and technical information such as device identifiers, app activity, system information and connection information.
• Location information where required for functions such as emergency support, service delivery or device related features and where permitted by law.
• Communications and consent records including forms, messages, support requests and records showing when and how consent was provided.
• Information provided by partner facilities, clinicians, insurers, programme partners or other authorised organisations where lawful and necessary for the service.

3. How We Use Information

• Provide, operate and improve MediBora services.
• Support maternal health monitoring and communication between users and authorised healthcare professionals.
• Analyse health and device information for risk monitoring and alerts where the relevant service has been enabled.
• Send service messages, reminders, alerts and other communications requested or permitted by the user.
• Support pilots, research, monitoring and evaluation and product improvement using appropriate safeguards.
• Maintain security, prevent misuse and meet legal or regulatory obligations.
• Manage partnerships, billing, support and administration.

4. Health and Sensitive Information

Health information is sensitive personal information. MediBora will process such information only for defined and lawful purposes and will apply appropriate safeguards. Where consent is the lawful basis for processing, MediBora will obtain consent in a clear manner and will respect applicable rights to withdraw consent, subject to lawful limitations.

5. Consent

Where required, MediBora will seek informed consent before collecting or using personal information for the relevant purpose. Consent may be recorded electronically or in writing. Withdrawal of consent does not affect processing already carried out lawfully before withdrawal.

6. Sharing of Information

MediBora does not sell personal information. We may share information with authorised healthcare providers, hospitals, insurers, service providers, technology providers, programme partners, professional advisers or public authorities where necessary for the stated service, where authorised by the user or where required or permitted by law. Third parties receiving personal information are expected to apply appropriate confidentiality and security measures.

7. Data Security

We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No electronic system can be guaranteed to be completely secure.

8. Data Retention

MediBora retains personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide the service, meet contractual obligations, resolve disputes, maintain records or comply with legal and regulatory requirements. Retention periods may differ depending on the type of information and service.

9. Your Rights

Subject to applicable law, you may have rights relating to access to your personal information, correction of inaccurate information, objection to certain processing, restriction or deletion where applicable and withdrawal of consent where consent is the lawful basis. Requests may be made using the contact details below.

10. Cookies and Similar Technologies

Our website or digital services may use cookies and similar technologies to support essential functions, remember preferences, understand usage and improve the user experience. Third party services may apply their own technologies under their respective privacy practices.

11. Children

Our services are not intended to be used by children without appropriate involvement or authorisation from a parent, guardian or other person legally authorised to provide consent. Where a service involves a minor, MediBora will apply safeguards appropriate to the service and applicable law.

12. Changes to this Policy

MediBora may update this Privacy Policy from time to time. Material changes will be communicated through appropriate channels. The updated version will state its effective date.

13. Contact

MediBora Tech Africa Ltd

Email: info@medibora.com

Website: https://www.medibora.com